Customer Service

Your dream vacation is our mission and we can only make that happen through exceptional customer service. With 24-hour room service available, along with a 4:1 guest to employee ratio, The cruise ship delivers a customer experience unlike any you will find anywhere else..

The service-oriented crew of travel professionals on the Grand Classica is the key reason our travelers love booking their dream vacations through us. From the moment our guests arrive at the Port of Call in Palm Beach, they are greeted by the port’s friendly concierge parking service; allowing our travelers to simply drop off their bags and leave the parking to someone else.

To check in, guests will enter the beautiful Port of Palm Beach terminal and be greeted by helpful personnel. Here they will complete their registration paperwork, show a passport or birth certificate/driver’s license, take a group photo, choose their seating arrangements and climb the gangway to fun….

The Grand Caribbean Cruises customer service team is here to answer your travel questions. It is our goal to make your vacation experience as enjoyable as possible from the first phone call to the moment you step off the cruise.