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Exceptional Customer Service

Your dream vacation is our mission and we can only make that happen through exceptional customer service. With 24-hour room service available on the cruise, along with a 4:1 guest to employee ratio, we deliver a customer experience unlike any you will find anywhere else.

Our service-oriented crew of travel professionals is the key reason our travelers love booking their vacations through us. From the moment our guests arrive at our Port of Call in Palm Beach, they are greeted by the port’s friendly concierge parking service; allowing our travelers to simply drop off their bags and leave the parking to someone else.

To check in, guests will enter the beautiful terminal and be greeted by our helpful personnel. Here they will complete their boarding process, show a passport or raised seal birth certificate along with a driver’s license, take a group photo, choose their dinner seating arrangements and climb the gangway to fun….

The Grand Caribbean Cruises customer service team is here to answer your travel questions. It is our goal to make your vacation experience as enjoyable as possible from the first phone call to the moment you step off the cruise.

The Grand Caribbean Cruises customer service team is here to answer your travel questions. It is our goal to make your vacation experience as enjoyable as possible from the first phone call to the moment you step off the cruise. 

PLEASE CALL 888-209-0379 WITH ANY QUESTIONS YOU MAY HAVE.
NO TIME TO CALL? REACH OUT TO US ON OUR  CONTACT PAGE